Managing your subscription
Plans, add-ons, message blocks, the 80% and 100% volume notifications, and how soft overage works.
Last updated August 12, 2026
Billing lives in the app at app.intucloud.ai. Team is purchased in-app without a sales call; Enterprise is contracted through sales.
Plans
| Plan | Price |
|---|---|
| Free | $0 |
| Team | $499 per month |
| Enterprise | Contact sales |
Self-hosting the open-source engine is free forever and has no subscription at all.
What a message is
One inbound message processed by a channel, including fan-out to all of that channel’s destinations. An ADT message delivered to three destinations counts once, not three times.
Included volume
| Plan | Messages per month | Throughput |
|---|---|---|
| Free | 10,000 | 5/sec |
| Team | 250,000 | 5/sec |
| Enterprise | 5,000,000 | 50/sec |
Soft overage
Exceeding your included volume does not stop traffic. Clinical messages are never dropped for billing reasons.
What happens instead:
- At 80% of your included volume, you are notified.
- At 100%, you are notified again.
- You can add message blocks of 100,000 messages from the billing page.
Throughput is a different limit: it is a rate cap rather than a monthly allowance, and sustained traffic above it will show as growing queue depth in the monitor rather than as an overage notice.
Add-ons
| Add-on | Price |
|---|---|
| Dedicated ingress address set | $40/mo |
| Dedicated egress address set | $40/mo |
| Extra environment | From the billing page |
| Message block (+100,000 messages) | From the billing page |
| Extended retention | From the billing page |
| Custom hostname | From the billing page |
| Extra seat | From the billing page |
Add-ons are available on Team and Enterprise. Dedicated gateway addresses are included on Enterprise.
Changing plans
Upgrades take effect immediately so a production environment becomes available as soon as it is needed. Downgrades take effect at the end of the billing period, and you will need to be within the lower plan’s environment and seat allowances first.
Leaving
Channels export as portable intu-dev projects that run on the open-source engine. There is no conversion step and no exit fee — see Exporting to intu-dev.