Understanding plans and what is free
Design and testing are free on every plan; production runtime, PHI under BAA, retention and support are what you pay for.
Last updated August 12, 2026
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The commercial model is one sentence: design is free; running in production is paid.
What is free, forever
On the Free plan you get:
- Unlimited projects and channels
- The full visual designer, including Monaco editing and in-browser stage runs
- Mirth Connect XML import
- A sandbox environment with a 60-minute idle timeout
- 10,000 messages per month at 5 messages per second
- 3 seats, 5 alert rules, 7-day retention
- Message reprocessing and audit events
- Community support and this knowledge base
Nothing about designing, importing or testing a channel is behind a paywall.
What you pay for
| Capability | Free | Team ($499/mo) | Enterprise |
|---|---|---|---|
| Production environment | No | Yes | Yes |
| Long-running environments | 0 | 2 | 20 (+10 custom) |
| Messages included per month | 10,000 | 250,000 | 5,000,000 |
| Throughput | 5/sec | 5/sec | 50/sec |
| PHI under BAA | No | Yes | Yes |
| Retention | 7 days | 30 days | 365 days |
| Seats | 3 | 10 | Unlimited |
| Alert rules | 5 | 25 | 500 |
| Support | Community | Business hours | Named contact + SLA |
The full table, including add-ons, is on the pricing page.
PHI is the important line
The Free plan is restricted to synthetic data. Protected health information is permitted only on Team and Enterprise, and only under a Business Associate Agreement.
This is not a soft guideline — it is the condition under which the platform is offered. If you are piloting with live patient data, you need a paid plan and a signed BAA first. See PHI, BAA and data handling.
Overage is soft
Exceeding your included message volume does not stop clinical traffic. You are notified at 80% and again at 100%, and you can add message blocks of 100,000 messages from the billing page. See Managing your subscription.
Self-hosting
The engine is free forever regardless of plan. If the hosted model does not fit — for example because PHI cannot leave your network — you can export the project and run intu-dev yourself, optionally with a paid enterprise support subscription.